Chargeback Specialist

At Ecommpay, we make online payments as smooth as possible for merchants looking to grow their businesses. We’re more than just a provider; we’re business partners dedicated to keeping our clients’ payments flowing, helping them make the most of every transaction. You have a unique chance to be the driving force behind Ecommpay's payment platform as a Chargeback Specialist!

• Higher education in banking, economics, or a related field is preferred
• Minimum of 1+ year of relevant experience in chargebacks, disputes, or payment operations
• Knowledge of international payment system regulations (e.g., VISA/MasterCard) is an advantage
• Experience handling card transaction disputes is a plus
• Excellent skills in English, good in Russian and Latvian
• Strong sense of responsibility, attention to detail, analytical thinking and punctuality

• Register, analyze, and process incoming chargebacks in accordance with the rules and requirements established by international payment systems (VISA/MasterCard)
• Communicate and cooperate with merchants regarding received chargebacks
• Monitor and ensure internal procedures comply with the rules and regulations of international payment systems
• Provide advisory support to other departments on chargeback-related matters

• Make your mark on a fast-growing fintech industry becoming part of 500+ team with 4 offices worldwide
• Enhance your skills with our own Academy and receive compensation for additional trainings and courses to foster your growth
• Earn performance-based bonuses tied to achieved KPIs
• Accumulate your Loyalty Days as a reward for your years of commitment
• Enjoy the flexibility of a hybrid work model
• Receive generous health insurance including dental, 5 Health Leave days per year and access to a private gym in the office