Senior Technical Support & Integration Specialist

At Ecommpay, we make online payments as smooth as possible for merchants looking to grow their businesses. We’re more than just a provider; we’re business partners dedicated to keeping our clients’ payments flowing, helping them make the most of every transaction. You have a unique chance to be the driving force behind Ecommpay's payment platform as a Senior Technical Support & Integration Specialist!

• At least 2 years of proven experience in Technical Support, preferably in a B2B environment
• Excellent oral and written communication skills in English and Russian, with a good knowledge of Latvian
• Strong analytical mindset, with the ability to work independently and apply logical thinking
• Good stress-resistance and ability to meet set deadlines
• Able to communicate ideas clearly and effectively, both verbally and in writing
• Willing to learn and develop in a dynamic environment

• Resolve customer inquiries and support requests across multiple communication channels
• Address internal tasks and issues via our Jira ticketing system
• Provide consultations and support on the platform’s functionality to both clients and colleagues
• Collaborate with payment providers and internal teams to ensure smooth operations
• Investigate and understand the technical interaction between system components to identify and resolve issues
• Assist colleagues across departments in onboarding new clients and integrating them into our system
• Manage the full lifecycle of merchants' technical integrations - from initial launch to post-production support
• Facilitate and coordinate merchants’ requests for new features or payment methods by acting as the bridge between merchants and internal product and business teams

Good to have:

Background in Fintech, Banking or a similar industry
Experience with such working tools, as Jira and Confluence
Experience with log management software, like Kibana
Experience with supporting web services & API’s
Experience with Postman or similar software

• Make your mark on a fast-growing fintech industry becoming part of 500+ team with 4 offices worldwide
• Enhance your skills with our own Academy and receive compensation for additional trainings and courses to foster your growth
• Earn performance-based bonuses tied to achieved KPIs
• Accumulate your Loyalty Days as a reward for your years of commitment
• Enjoy the flexibility of a hybrid work model
• Receive generous health insurance including dental, 5 Health Leave days per year and access to a private gym in the office