The title, 'hospitality organiser' refers to supervisory and management positions within the hotel and restaurant industries. Essentially, hospitality organisers run the day-to-day operations of a restaurant or hotel, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records.

Tasks:

1. Responding to calls and e-mails with requests for meeting space, as well as with requests for services in those conference rooms which have already been booked online
2. Assigning conference space in accordance with the specific requirements of the meeting regarding room set-up, Audio Visual activities, food and beverage service, etc. Space will need to be reserved in conjunction with other meetings already on the books, juggling room assignments so as to emerge with the best “fit” without wasting valuable conference facilities
3. Implementing and adhering the Food Service approval process and policies
4. Developing and maintaining an excellent rapport with clients who call or send e-mails, instilling confidence that their meetings are being handled in a timely, professional and expert manner
5. Adhering to Hospitality “signature look”
6. Assisting in other areas of business, including general administrative support, corporate travel, etc., as time and availability permit

Key skills for Hospitality Organiser:

• Building relationships
• A good smile
• Communication skills
• Can do attitude
• Multitasking
• Flexibility
• Passion for work

Average salary (2014):

The United Kingdom: £30,688 per year
The United States of America: $99,000 per year
Australia: AU$ 4,256 per month

Qualifications and training required:

Individuals interested in becoming hospitality organisers often complete associate's, bachelor's or master's degree programs in hospitality and restaurant management, hospitality or hotel administration. The undergraduate degree programs emphasize primary hotel operation and management theories and skills. Graduate degree programs in hotel management combine existing professional knowledge with comprehensive hotel and resort planning, development and management strategies.

Many hotel managers complete associate's degree programs in hospitality management. This primary degree program trains students for entry-level supervisory roles in hotel management. Students take fundamental courses in English, business math, advertising, marketing, economics and hospitality management. Excellent interpersonal communication skills are also emphasized. Many degree programs combine traditional classroom learning with practical hotel management internships. Upon completion, students are capable of supervising various operational departments within hotels.