Support Specialist

Edurio is on its way to improve education quality globally and we’re looking for great people to help us grow rapidly! Edurio works with over 2000 schools in the United Kingdom and Latvia. We collaborate with leading academics and Ministries of Education to improve the quality of education across schools. Our product helps school management make better decisions by delivering tools to effectively gather feedback and visualise data.

We’re looking for a Support Specialist to answer customer questions and concerns, collect their feedback and help us further build an exceptional product.

Your responsibilities:

• Consulting users through online chat, email and phone in English and Latvian
• Working with school datasets in Excel to prepare their customised survey experience and managing technical survey implementation
• Proactively supporting customers to achieve good response rates when they have live surveys
• Being the first point of contact for our customers and respondents during the survey live period 
• Providing solutions to user issues both independently and in cooperation with other team members
• Prioritising support requests and providing necessary information to the team
• Collaborating with commercial and technical teams on process improvements

What we’re looking for: 

• Excellent verbal and written English and Latvian skills
• Proficiency with MS Excel
• Analytical approach to problem solving
• Preferred: Experience of working in a customer service role, particularly in a call centre 
• Preferred: Experience in working collaboratively with multiple stakeholders and complex customers

What we offer:

• Experience in an ambitious international startup and a chance to have an impact on education quality all over the world
• Opportunities to cultivate your interests and grow with the company
• A feedback based work culture which highly values transparency and team well-being
• A clear focus on your personal growth
• Flexible working location
• Health insurance
• Starting Gross salary: 1200-1600 EUR + company share options