Customer Service Associate - with fantastic benefits and paid training
Work
Salary(gross): from 1500 to 1800 EUR monthly
Apply till 08.06.2024
Full time
Description
Tech Mahindra Business Process Services (BPS) is a global leader in IT solutions and services, known for its innovative use of advanced technologies like AI and machine learning. Serving a broad spectrum of industries including telecommunications, finance, healthcare, retail, and more, Tech Mahindra BPS provides customized, efficient solutions. Committed to sustainability and social responsibility, it aligns with Tech Mahindra's group-wide goals, delivering high-quality, ethical services globally.
Requirements
Educational / Professional Qualification
- (CEFR level B2 atleast) or native relevant market language (Dutch/Finnish/German/Norwegian/Swedish/Danish/Polish) and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
- Previous experience in an outsourced customer service environment is of advantage.
Preferred Competencies
- Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
- Optimistic, friendly, positive, and self-motivated personality,
- Ability to work in team,
- Service oriented profile and with a focus on problem solving,
- Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
- For agents handling written customer contact: Excellent written communication skills in the relevant market language (Dutch/Finnish/German/Norwegian/Swedish/Danish/Polish) and a typing speed of minimum 50 words per minute
Duties
Work Experience / Responsibilities
· Handle phone calls with customer queries and provide resolution to end users
· Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
· Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
· Escalate priority issues per client specifications to the immediate lead as applicable
· Work independently and within a team
· Communicate well with internal and external contacts
· Provide exemplary customer satisfaction
Proposal
Joining Tech Mahindra Latvia offers a unique blend of professional growth opportunities and a vibrant work culture where innovation in customer experience and enjoyment at work go hand in hand.
Please send your CV to LatviaRMG@TechMahindra.com or use the portal's internal login system.
Employee Benefits- We've got you covered!
Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
OVP (Compulsory Health Examination): Full coverage.
Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
Attractive compensation and allowances- Basis role and experience.
Annual Leave – 4 calendar weeks of paid leave.
Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
Work from Home on Late Shifts: Option to work from home whenever you work late shift hours, providing you with the flexibility to manage your schedule effectively
Location
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About the company
Tech Mahindra
Tech Mahindra Business Process Services (BPS) is a global leader in IT solutions and services, known for its innovative use of advanced technologies like AI and machine learning. Serving a broad spectrum of industries including telecommunications, finance, healthcare, retail, and more, Tech Mahindra BPS provides customized, efficient solutions. Committed to sustainability and social responsibility, it aligns with Tech Mahindra's group-wide goals, delivering high-quality, ethical services globally.