Finnish/Dutch/German/Norwegian/Swedish/Polish/Danish speaking Customer Service specialist

Our client is a multinational information technology services and consulting company across 90 countries. 

• English skills (B2 or higher level) in writing and speaking to understand documentation and log accurately in the client systems
• Additionally, you need to have one of the foreign language skills – German, Dutch, Polish, Swedish, Finnish, Norwegian or Danish (B2/C1 or higher level)
• Previous experience in an outsourced customer service environment is advantageous
• Good at using computers and can do many things at once on them
• Friendly, positive, and likes working with others
• Can work well in a group
• Likes helping people and solving problems

• Help customers with questions or problems using phone, email, chat, etc., making sure to solve them quickly
• Keep accurate records of how issues are solved using the contact center tool
• Make sure problems are solved on time according to set goals
• Get help from the immediate supervisor for urgent issues
• Work alone or with others as needed
• Talk well with people inside and outside the company
• Make sure customers are happy and do work that meets quality standards
• Stick to scheduled work times
• Handle customer contacts while meeting goals for how quickly we respond, how long it takes to handle the issue, and how often we successfully solve issues
• Do extra tasks to make customers happier or to do better on goals
• Go to training when needed

• Working in flexible shifts
• Private medical insurance for self and family (spouse and kids)
• Career opportunities across the globe
• Learning- Access to multiple free trainings and courses via our internal learning platform
• Fun at work - multiple fun at work activities regularly 
• Modern office at Jaunā Teika (Gustava Zemgala gatve 74, Riga)

Please send your CV and motivation letter to dt@afr.lv or use internal apply system. Thank you!