Polish Speaking IT Support Specialist

We are looking for a Polish speaking service desk agent to be a part of our Service Desk team.

Are you, someone who freely orientates around your computer? Are you fluent in Polish and English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

• Completed secondary school;
• Fluent Polish Language (B2+);
• Fluent English Language (B2+);
• A goal oriented and very accurate personality;
• An active interest in the IT field;
• IT education (preferable).

• Answering the phone calls of customers in accordance with service goals;
• Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
• Following-up on active cases and ensuring fast solutions of cases;
• Conducting an effective and fast troubleshooting;
• Following existing processes and procedures;
• To document all facts and actions;
• To ensure an unambiguous and clear communication with the customer about the progress of the case’s;
• Escalate cases where the tasks is not happening according to current service level;
• To take responsibility of individual customers cases – appointed by the team leader;
• To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative;
• To participate in departmental meetings and other relevant meetings.

• An international and fast pace environment;
• Training and growth opportunities;
• Company events and an active social life;
• Covered telephone expenses;
• A modern office with free parking;
• Company covered health insurance.